Privacy Policy

ConnectPulse ("we", "us", "ConnectPulse") operates https://connectpulse.cloud and provides a WhatsApp messaging platform for businesses. This Privacy Policy explains how we collect, use, and protect your information.

1. Information we collect

• Account information: Company name, contact person, email, mobile number, and login credentials.
• Payment information: Billing details processed securely through Razorpay. We do not store full card or UPI credentials on our servers.
• Usage data: API requests, message logs (recipient numbers and message content sent via our platform), credit transactions, and WhatsApp connection status.
• Technical data: IP address, browser type, and access logs for security and service improvement.

2. How we use your information

• To provide and maintain the ConnectPulse messaging service
• To process credit recharges and generate invoices
• To deliver WhatsApp messages on your behalf through connected numbers
• To provide customer support and respond to enquiries
• To detect fraud, abuse, and ensure platform security
• To comply with applicable laws and regulations

3. WhatsApp and message data

When you connect your WhatsApp Business number, session data is stored securely on our servers solely to maintain your connection. Message content sent through our API is processed to deliver notifications to your customers. You are responsible for obtaining consent from recipients as required by applicable law and WhatsApp policies.

4. Data sharing

We do not sell your personal data. We may share data with:

• Payment processors (e.g. Razorpay) to process transactions
• Infrastructure providers hosting our servers
• Legal authorities when required by law

5. Data retention

Account and message log data is retained while your account is active and for a reasonable period thereafter for legal and audit purposes. You may request deletion of your account by contacting support@connectpulse.cloud.

6. Security

We implement industry-standard security measures including encrypted API authentication, isolated WhatsApp sessions per organization, and secure server infrastructure. No method of transmission over the Internet is 100% secure.

7. Your rights

You may request access, correction, or deletion of your personal data by emailing support@connectpulse.cloud. Indian users may have additional rights under applicable data protection laws.

8. Contact

For privacy-related questions, contact us at support@connectpulse.cloud or +91 90000 00000.