Refund & Cancellation Policy

This Refund Policy applies to credit purchases made on the ConnectPulse platform operated by ConnectPulse.

1. Nature of product

ConnectPulse sells prepaid digital messaging credits. Credits are consumed when messages are accepted into our delivery queue. This is a digital service delivered immediately upon successful payment.

2. Refund eligibility

• Unused credits: Refund requests for unused credits may be considered within 7 days of purchase, subject to a processing fee and verification of account status.
• Duplicate payments: Accidental duplicate transactions will be refunded in full after verification.
• Service failure: If a platform outage prevents message delivery for an extended period, we may offer credit compensation or partial refund at our discretion.
• Used credits: Credits that have been used to send messages are non-refundable.

3. Non-refundable situations

• Credits used for sent or queued messages
• Account suspension or termination due to Terms of Service violations
• WhatsApp number bans or restrictions caused by customer messaging practices
• Change of mind after credits have been partially or fully used

4. How to request a refund

Email support@connectpulse.cloud with your organization name, transaction ID / payment reference, date of purchase, and reason for the request. We will respond within 5 business days.

5. Refund processing

Approved refunds are processed to the original payment method within 7–10 business days. Razorpay / bank processing times may apply.

6. Cancellation

You may close your account at any time by contacting support. Unused credits at the time of closure will be handled per this policy. No automatic recurring subscriptions apply — all purchases are one-time credit top-ups unless otherwise agreed in writing.

7. Contact

support@connectpulse.cloud | +91 90000 00000